Description:

 

Hiver is an AI-powered customer support tool that streamlines team collaboration through shared inboxes, automates workflows, and provides analytics to enhance customer service efficiency.

- AI-Powered Support: Hiver enhances team collaboration and streamlines customer support through shared inboxes, centralizing communication.
- Shared Inbox Management: Teams can manage all customer interactions in one place, ensuring timely responses and accountability.
- Automated Workflows: Hiver automates tasks like ticket assignments and follow-ups, increasing productivity for support teams.
- Collaboration Features: The tool includes internal notes and tagging, enabling seamless teamwork on customer inquiries.
- Performance Analytics: Hiver offers insights into team performance and customer interactions, helping identify trends for improvement.