Droxy AI is a platform for building customer-facing AI agents that can answer questions, handle phone calls, qualify leads, book appointments, recommend products, and communicate across several customer channels. Its agents can be deployed on websites, WhatsApp, Messenger, Instagram, phone lines, and other supported channels.

The key difference from a basic chatbot builder is scope. Droxy is designed to cover more of the customer journey, from answering a product question on a website to handling an incoming call and transferring a complex case to a human.

Droxy AI brings website, messaging, phone, and ecommerce agents into one platform for handling customer conversations and automating common business tasks.

Droxy’s multi-channel approach is one of its strongest features. Businesses can create website agents for customer questions, messaging agents for platforms such as WhatsApp, and phone agents for voice conversations.

This matters because customers rarely stick to one channel. Someone may browse a website first and later contact the business through WhatsApp or by phone.

The WhatsApp agent, for example, can answer from company knowledge, follow a defined brand voice, manage several conversations at once, and operate continuously. Human takeover is available when the AI detects a conversation that needs escalation, and staff can also take control manually.

Droxy’s website agent gives businesses a customer-facing AI assistant that can answer questions, use company knowledge, and move conversations toward the next appropriate action.

Droxy goes further than text support with an AI Phone Agent designed to act as an automated receptionist.

The phone agent can answer calls, communicate in more than 50 languages, book appointments through connected calendars, qualify leads, and transfer callers to the appropriate person. Droxy also records and transcribes calls and provides AI-assisted analysis of those conversations.

Smart routing is particularly useful. Rather than forcing callers through a traditional menu, the system can use the conversation itself to determine whether someone needs sales, support, or another specialist.

That makes the phone feature relevant for home services, healthcare practices, dealerships, hospitality, real estate, and other businesses where missed calls can mean missed opportunities.

Droxy lets businesses build an agent knowledge base from websites, PDFs, Google Drive files, YouTube videos, and other sources. Websites can be added page by page or crawled, while Google Drive folders and files can be imported directly.

Automatic synchronization is available for website and Google Drive sources, helping agents stay aligned when documentation or business information changes.

This grounding layer is important. Customer agents are much more useful when they answer from current company material instead of depending only on the general knowledge of an underlying language model.

Droxy also supports guardrails intended to keep agents from discussing topics outside the supplied knowledge.

Droxy can use website content as business knowledge so customer-facing agents can respond from company information instead of relying only on a model’s general training.

Droxy includes a dedicated Shopify agent that can access store products and website information. It can answer detailed product questions and provide recommendations based on what a shopper is looking for. The agent can then be embedded into the Shopify storefront.

For ecommerce businesses, this gives Droxy a stronger role than an FAQ chatbot. Product discovery and recommendations can become part of the conversation, particularly when a catalog contains enough options that shoppers need guidance.

Droxy says its platform uses language models from OpenAI, Anthropic, Google, and Meta.

Agents can also perform tasks rather than just answer questions. Current capabilities include lead collection, appointment scheduling, call transfer, email handoff, human takeover requests, follow-ups, and custom API requests. Zapier and the Droxy API provide additional routes for connecting agents to outside systems.

Droxy reduces setup work, but customer-facing automation still needs oversight. Business knowledge must stay accurate, guardrails need sensible configuration, and high-impact actions such as bookings or transfers should be tested before relying on them.

There are also channel-specific restrictions. For example, Droxy’s documentation states that a phone number connected to its WhatsApp agent cannot simultaneously remain in use through the regular WhatsApp or WhatsApp Business app.

Complex businesses may also need custom API or Zapier work to connect Droxy to internal systems.